RETURN TO PRACTICE AT KWFC

We hope all is well with you and your family during these challenging times.  

We are committed to providing for the chiropractic and registered massage therapy needs of our patients.

For now appointments cannot be booked online due to the COVID-19 screening requirements that we must follow, but we hope to resume online booking in the near future. 

For those of you who choose to wait a while longer before resuming care due to the pandemic, we'll be here and ready to see you upon your return. 

We are taking extensive precautionary measures to ensure the safety of our patients and staff that we have outlined below. 

First, we are fully compliant with infection control procedures set by the CCO, CKO and the CMTO as well as health regulations set by the Ministry of Health and Public Health Ontario.

We have also changed our appointment procedures and taken other safety measures to provide a safe clinic appointment. These include;

• Patients will be required to screen negative prior to scheduling an appointment if the appointment is within the next 14 days and again the day before the appointment. The email reminder that all patients will receive the day prior  to an appointment will contain your COVID-19 screening questions. Please email us back to confirm that you have answered "NO to all questions" the day prior to your appointment. If you do not have an email address then we will help you complete your screening through other means, such as telephone. You can also complete your screening online using the provincial self- assessment tool and notify us of the results by phone or text. The provincial online assessment tool can be found here; https://covid-19.ontario.ca/self-assessment/
• Patients will be screened again at the clinic on the day of your appointment.
• Glass reception barriers have been constructed to provide for physical distancing. 
• Modifications have been made to reception and waiting areas to provide for social distancing.
• Magazines, children’s toys, and other items that are difficult to disinfect will be removed from waiting areas.
• The number of patients at any given time in the practice will be limited and appointments will be staggered.
• Common areas including restrooms will be cleaned and sanitized throughout the day.
• Appropriate personal protective equipment (PPE) will be worn by all clinical staff.
• Staff will be screened for COVID-19 symptoms on a daily basis.
• Treatment rooms will be completely sterilized before patients are seated - extra time will be scheduled in-between appointments to allow for the thorough cleaning and disinfection of treatment rooms and equipment.
• During treatment, our team will strictly follow guidelines set by Public Health, the CCO, the CKO and the CMTO.
• We are modifying our clinic forms to make them all fillable and savable to minimize the use and contact with paper. 
• Scheduled appointments dates and times are being provided by email or text.
• Receipts and statements will be emailed wherever possible. 
• We have created and implemented our COVID-19 Safety Plan. 

In addition to the procedures above, we have prepared a (COVID-19 Patient Visit Guide) providing additional details that can be viewed  prior to your appointment that outline the new Patient visit protocols and procedures to be followed for all in-office appointments.

The safety of our patients is our top priority, and our entire clinical team is committed to ensuring your safety and comfort in receiving care from our office.

We are looking forward to reconnecting with our patients and providing for your health care needs.
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If you have any questions or concerns related to your care after reviewing this information, please contact us directly.
Sincerely,
The Kingston West Family Chiropractic Team

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