Patient Guidelines & Procedures

Due to COVID-19 we have had to implement new policies as required by the Ministry of Health and our regulatory bodies to help keep everyone safe.  We have stringent cleaning and disinfection policies and procedures in place, daily staff screening and policies to maintain physical distancing for staff and practice members alike.  Please familiarize yourself with these changes prior to your appointment. 

  1. We love to hear from you and see you, but no walk-in appointments will be accepted at this time. All patients will be screened appropriately on the phone or via email at the time of scheduling your appointment.
  2. Upon arrival, there will be limited seating in the waiting room to respect physical distancing requirements. You may come in as usual and sit in an appropriately marked chair. Should you arrive and there is not adequate seating please return to the parking lot.  Please call 613.389.5331 from a cell phone to inform us that you are here. Alternatively you can text your specific provider and let them know that you are here.  We will let you know when it is safe to enter the clinic.   If you get the voicemail, please leave us a message and we will return your call or text you as soon as it is safe to enter the clinic.
  3. Please limit the number of items brought into the clinic to essential items.
  4. We will be bringing you in to our treatment rooms after the screening. If you are sick in any way, please let us know 24 hours in advance and stay home. We will gladly reschedule your appointment.
  5. Patients will be required to review the COVID-19 screening questions and verify they answer NO to all questions prior to entering the treatment area. If the answer to any question is YES, then practice members cannot come to the clinic for a minimum of 14 days.
  6. Patients will abide by physical distancing (keep a minimum distance of 2 meters from others) while in the clinic except for when a specific treatment is applied.
  7. Only patients with a scheduled appointment will be allowed access to the clinic. If someone has accompanied them, they will need to wait outside of the clinic. Patients with small children may bring them in if there are no other options but children will not be allowed to stay in the waiting room.
  8. Patients will be required to use hand sanitizer on all areas of hands and wrists before being moved to the treatment area.  
  9. Masks or face coverings are mandatory. Patients will wear a mask (home-made or other) into the clinic and leave it on while at the clinic unless they have been instructed to remove the mask. Should patients forget  their mask, masks will be available for $2.00 per mask at the clinic.  Patients under 2 are not required to wear a mask. 
  10. Outdoor footwear must be left inside at the clinic entrance.
  11. We will be trying to minimize any contact.  Email receipts, using tap type payment, e-transfers and payments by credit card prior to the appointment and minimal use of forms will be our preference.
  12. If patients need to cough or sneeze at any point, they are to direct it into a tissue or their sleeve at the elbow. They will then be required to sanitize again. 
  13. Unless it is an absolute emergency, we ask patients not to use our washroom facilities.  If you have used the washroom, please advise us so we can clean it.